Handcrafted Protection & Elegance hamza-colourfull (With Hook)

Shipping Policy
We ensure safe and timely delivery of all orders by partnering with reliable logistics providers. Since some of our products are delicate, we use sturdy corrugated boxes with eco-friendly cushioning for extra protection.

Shipping Charges
Orders up to ₹999 – ₹99 shipping fee
Orders above ₹1000 – Free shipping

Delivery Timelines
Delhi NCR Orders: Dispatched and delivered within 4-5 days of order confirmation.
Rest of India: Delivered within 6-8 working days from the order date.
Once your order is shipped, we will send you tracking details via email, including the courier partner’s information. You can also check the status manually on the logistics provider’s website using the tracking number shared.

Return & Replacement Policy
We strive for customer satisfaction and offer a hassle-free return and replacement policy under the following conditions:
Eligible for Replacement
🔹 If you receive an incorrect product that does not match your order.
🔹 If the product has a manufacturing defect or quality issue.
🔹 If the item is damaged during transit.
Important: To ensure a smooth resolution, we request customers to make an unboxing video when opening their package.
For any replacement request, share pictures of the damaged or incorrect item via WhatsApp at:
📞 [8460099385]
If the item does not fit your decor expectations, we offer a partial refund after deducting a portion of the shipping costs based on the order value:
Order Value Deduction for Return
₹0 – ₹999 ₹150
₹1000 – ₹2999 ₹350
₹3000 – ₹4999 ₹500
₹5000 & Above 10% of order value
To initiate a return, contact us at [Your Email].

Return Process
🔹 Our return policy is valid for 7 days from the date of delivery (as confirmed by our courier partner).
🔹 Send clear images of the product (one close-up of the issue and one of the entire product) to [Your Email].
🔹 Our Quality Assurance team will review the request within 2-3 business days and provide an update.
🔹 Once approved, we will arrange a reverse pickup within 2-3 business days.
🔹 After the product reaches our warehouse, the refund process will be initiated within 2-3 business days.
Note: Products must be returned in original condition with all packaging, tags, invoices, and accessories intact.
🚫 Items marked as ‘Final Sale’ cannot be returned, exchanged, or refunded.

Refund Policy
Once we receive the returned product, the refund will be processed within 2-3 business days. You can choose from the following refund options:
✅ Store Credits: A quick and convenient option with no expiry or restrictions.
✅ Prepaid Orders: Refunded directly to the original payment method.
✅ Cash on Delivery (COD) Orders: Refunded via NEFT transfer (bank details required).
💳 Please allow 5-6 days for the refunded amount to reflect in your account statements.

Our Commitment to You
We are dedicated to delivering high-quality products and a seamless shopping experience. As a policy, returns are only accepted for damaged, defective, or incorrect items.
For any queries, reach out to us at [Your Email] or call [8460099385].